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Shipping Policy

Last Updated: 19/10/2023

1. Shipping Carriers

We exclusively partner with trusted carriers, including Royal Mail and Parcelforce, to ensure the safe and timely delivery of your orders.

2. Order Processing and Preparation

2.1 Order Processing

Once you place your order with us, we promptly process your request. Orders are typically processed within one business day. Please note that our business days are Monday through Friday, excluding public holidays.

2.2 Order Preparation

Your order is carefully prepared for shipping, including packaging and labeling, during the processing period.

3. Estimated Delivery Time

We aim to deliver your orders swiftly and efficiently. Under normal circumstances, you can anticipate your order to be delivered within two to three business days following the processing time. However, delivery times may vary based on factors such as your location and any unforeseen circumstances.

4. Order Tracking

To keep you informed about the status and whereabouts of your shipment, we provide order tracking services. Once your order has been dispatched, you will receive a unique tracking number via email. You can use this tracking number to monitor the progress of your delivery.

5. Shipping Rates

Shipping rates are determined by several factors, including the weight and dimensions of your order, as well as your selected shipping method. Shipping rates will be displayed during the checkout process, allowing you to choose the option that best suits your preferences and needs.

6. International Shipping

At present, our shipping services are limited to addresses within the United Kingdom. Regrettably, we do not offer international shipping.

7. Questions and Assistance

If you have any questions, require assistance, or encounter any issues related to shipping, please do not hesitate to contact our dedicated customer support team at info@atperformance.co.uk. We are here to address your inquiries and ensure your shopping experience remains enjoyable.