ORIGINAL,Neck Cloud Cervical Traction Device Shoulder Pain Physical Therapy

You have the option to return most brand-new, unopened items within 14 days from the date of delivery for a complete refund. In cases where the return is a result of our error (such as receiving an incorrect or defective item), we will also cover the cost of return shipping.

Typically, you can anticipate receiving your refund within four weeks after you've handed your package over to the return shipper. Nevertheless, in many instances, the refund process may be expedited. This timeframe includes the transit duration for your return to reach us from the shipper (generally 5 to 10 business days), the time needed to process your return upon receipt (typically 3 to 5 business days), and the duration taken by your bank to process our refund request (usually 5 to 10 business days).

If you require a return within 14 days, you can easily initiate the process by logging into your account, accessing the order through the "Complete Orders" link within the My Account menu, and selecting the "Return Item(s)" option. We will keep you informed regarding your refund status through email once we have received and processed the returned item.

Your satisfaction is of utmost importance, and we are here to assist with any returns or concerns you may have.

Please be advised that during holiday seasons and observances, our shipping operations may experience delays. These delays are typically due to increased demand and reduced working hours at our shipping carriers and processing centers. We want to ensure that you receive your orders in a timely manner, so we recommend placing your orders well in advance of any upcoming holidays to account for potential shipping delays.

Here's what you can expect:

Longer Processing Times: Order processing times may be extended during holidays. Please allow for additional processing time before your order is shipped.

Shipping Delays: Our shipping partners may experience delays in delivering your packages due to the high volume of shipments during holiday periods. This may result in slightly longer transit times.

Holiday Closures: Please note that our customer support and shipping departments may have adjusted hours or be closed entirely on certain holidays. We appreciate your understanding and patience during these times.

While we strive to provide the best service possible, these delays are often beyond our control. We appreciate your understanding and cooperation as we work to fulfill your orders during busy holiday periods.

If you have any questions or concerns about the shipping status of your order, please don't hesitate to reach out to our customer support team. We are here to assist you.